FREQUENTLY ASKED QUESTIONS

 

Benj-Urban Apparel is fulfilled by PRINTFUL & WHOLESALE2B

 

Shipping and return

 

Once the user has clicked on the "confirm" button, it is not possible to edit or cancel the order. If the user wants to change some parameters, like the Customer address, etc., please contact us as soon as possible. is not bound to make such modifications in User's order, but we will do our best on a case-by-case basis. Replacement of Products and credits to the Member's account for Products claimed as damaged or not received are subject to investigation and discretion. 

will review replacement/return requests, if the Product is missing or damaged. is not responsible for incorrectly provided customer names, addresses, etc.

 

Shipping within the USA in 3 days on average!

 

Benj-Urban apparel is fulfilled by PRINTFUL &WHOLESALE2B

 

Return Policy

 

Any claims for misprinted/damaged/defective items must be submitted within 4 weeks after the product has been received. For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date. Claims deemed an error on our part are covered at our expense.

If you or your customers notice an issue on the products or anything else on the order, please submit a problem report by following the instructions.

The return address is set by default to the Printful facility. When we receive a returned shipment, an automated email notification will be sent to you. Unclaimed returns get donated to charity after 4 weeks. If Printful's facility isn't used as the return address, you would become liable for any returned shipments you receive.

Reasons for Returns

Wrong Address - If you or your end customer provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you.

Unclaimed - Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment to yourself or your end customer.

Returned by Customer - It is best to advise your end customers to contact you before returning any products. We do not refund orders for buyer’s remorse, and size exchanges are to be offered at your expense and discretion. A new order, at your expense, would need to be placed for an updated size if you choose to accept or offer size exchanges to your end customers.

Notification for EU consumers: According to Article 16c) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for the supply of goods made to the consumer's specifications or clearly personalized, therefore Printful reserves rights to refuse returns at its sole discretion.

 

Benj-Urban apparel is fulfilled by PRINTFUL &

WHOLESALE2B

Affiliate Terms of Service

 

The following terms and conditions (the "Agreement") set out the legally binding terms of your participation in the Printful affiliate program (the "Program"). The Program is owned and operated by Printful, Inc. ""). The Program is offered subject to your (the "User" or "you") acceptance without modification of any of the terms and conditions contained herein and all other operating rules, policies, and procedures that may be published occasionally on the printful.com website (the "Site") by Printful. If you do not use the Program. 

You indicate your acceptance of this Agreement and all of the terms and conditions contained or referenced in this Agreement by completing the application process.

1. Affiliate Agreement

The User certifies to Printful that if the User is an individual (i.e., not a company) the User is at least 18 years of age. If the User is a legal entity, you certify that you are an officer of the company or you are otherwise authorized to act on behalf of the company. The User also certifies that it is legally permitted to use the Program, and takes full responsibility for the selection and use of the Program. This Agreement is void where prohibited by law, and the right to access the Program is revoked in such jurisdictions.

12. Trademarks

If you use any of our in reference to our services and/or products, you must include a statement attributing that to us. You must not use any of our trademarks (i) in or as the whole or part of your own ; (ii) in connection with activities, products or services that are not ours; (iii) in a manner that may be confusing, misleading or deceptive; (iv) or in a manner that disparages Printful or its information, products or services (including the Site).

13. Indemnity

You will indemnify and hold Printful (and its officers, directors, agents, subsidiaries, joint ventures and employees) harmless from any claim or demand, including reasonable attorneys' fees, made by any third party due to or arising out of your breach of this Agreement, or your violation of any law or the rights of a third party.

14. Limitation of Liability

will not be liable for indirect, special or consequential damages (or loss of revenue, profits, or data) arising in connection with this Agreement, even if Printful has been advised of the possibility of such damages. Further, Printful's aggregate liability arising with respect to this Agreement will not exceed the total referral commissions paid or payable to you under this Agreement.

15. Law & Jurisdiction

If a dispute arises between you and Printful, we strongly encourage you to first contact us directly to seek a resolution. We will consider reasonable requests to resolve the dispute through alternative dispute resolution procedures, such as mediation or arbitration, as alternatives to litigation. This Agreement will be governed by and construed and interpreted in accordance with the internal laws of the State of California. Any dispute or claim arising out of or in connection with this Agreement or its formation (including non-contractual disputes or claims) must be resolved by a court located in the State of California.

16. General

No agency, partnership, joint venture, employee-employer, franchisor-franchisee relationship, etc. intended or created by this Agreement. You acknowledge that you have all necessary permits to grant us with personal data to fulfill this Agreement. If any provision of this Agreement is held to be invalid or unenforceable, such provision shall be struck and the remaining provisions shall be enforced. In our sole discretion, we may assign this Agreement upon notice to you. Headings are for reference purposes only and do not limit the scope or extent of such section. Our failure to act with respect to a breach by you or others does not waive our right to act with respect to subsequent or similar breaches. We do not guarantee that we will take action against all breaches of this Agreement. The User waives any applicable rights to require an original (non-electronic) signature or delivery or retention of non-electronic records, to the extent not prohibited under applicable law. 

We make no express or implied warranties or representations with respect to the Program or this Agreement or any products or services sold by Printful. In addition, we make no representation that the operation of the Site will be uninterrupted or error-free and we will not be liable for the consequences of any interruptions or errors. 

Upon notice from Printful you must immediately remove all references to Printful, including its name, logo, trademark, service mark or any other identifying material immediately. 

You understand that the Site and policies are created and operated to abide by all such rules and regulations and you agree to defend, indemnify and hold Printful harmless from any of your violations of laws and regulation, including but not limited to, intellectual property rights, customers' privacy rights, etc. 

You certify that you: (i) are not controlled, supervised, instructed by Printful and are free from work rules and discipline; (ii) are free to set your own work schedule; (iii) pay your own business expenses, can hire assistants and provide your own office and all associated services, including computer, printing, telephone; (iv) will be reimbursed only for work done in accordance with this Agreement; (v) are allowed to have other clients.

Payment

  Current payment methods

  These are the payment methods that are set up in store. Enabled they are available for you to choose from at checkout.

 

 We accept all Major Credit Cards, PayPal, Alipay and Worldpay.

 NOTE: All payments are converted to U.S. Dollars!

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